Always store your backpack in a cool, dry environment. When it comes to washing your pack, hand washing works best. Simply soak your pack in warm water with a mild detergent. Take a soft-bristle scrubbing brush and gently scrub your pack clean. Hang your pack in a cool area to dry. There are many different gear-specific washes available at most specialty outdoor retailers. If you wish to wash your lumbar pack, you can do this in a Front Loading Washer, warm water, and mild detergent. Always hang packs to dry.

How do I care for my zippers?

Most zipper failures result from wear to the coating on the inside of the zipper slider. Once this coating wears off, the metal abrades quickly, and the zipper slider no longer joins the continuous plastic coils securely. The plastic coids then tend to separate behind the zipper slider. One of the keys to zipper longevity is to keep them free of sand and grit. Never step on your zipper, and clean them by washing them with a garden hose with a pressure nozzle. Also, it is important to know the expanding capacity of your pack. Over-loading your pack will put stress on your zippers and could cause failure.

What does 'Not available in the current price set.' mean?

This simply means we are currently out of stock on that item.

Are your backpacks new?

We carry only the latest in backpacks.  You may find that a lot of the stores out there aren't selling the latest backpacks, they are selling 2010, 2009 etc..  Our backpacks are the improved versions of those other stores packs.  This would also explain how some of those other stores are out pricing us, cause they are selling older gear.

What methods of payment do you accept?

We accept most major credit cards including Visa & Mastercard.

How do I order by mail?

Simply fill out the order form like you are ordering by credit card, at the bottom of the first page there will be instructions to print out the order form and where to mail it.

What do I do if I have problems with my order?

If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.


Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.


What if I'm looking for an item that you don't currently carry?

Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.


How can I get in touch with you if I have a question?

Please see the Contact Us page for information on getting a hold of us.